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Cancellation & Refund Policy

    CANCELLATION
    1. Eticketing will process the ticket cancellation request from customers as per policy of bus operators / service partner. Please refer the bus operator's cancellation policy.
    2. Please call +60 3-7728 8789 for all cancellation related queries. Our customer support team will help you process the request as per the cancellation policy of the bus operator.

    REFUND
    1. Customer will be entitled to 100% refund of ticket fare if the cancellation of the journey is attributable to either Eticketing.my, the bus operator and duplicate transactions. Customer will not be entitled for refund on cancellation of tickets for any other reasons.
    2. In the event of dishonor of ticket by bus operator, a full refund of ticket fare would be processed within 24 hours. The refund would be credited to the customer within 15 working days of the dishonor of ticket.