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(Collectively, herein after the Site™ and the End-User™ shall be referred to as the Parties and individually as the Party)
The Site provides an online marketplace for the sale of travel services inter alia through its own websites and mobile apps.
When the End-User makes a reservation/booking through the Site, the End-User may be asked the required information including, without limitation:
To make it easier to manage your reservations, Eticketing may provide facility for the End-User to open a user account on the Site. The user account may allow you to save your personal settings, review previous bookings and manage future reservations.
When you visit the Site, even if you do not make a booking/reservation, we may collect certain information, such as, your IP address, or browser, and information about your computer™ operating system, application version, language settings and pages that have been shown to you. If you are using a mobile device, we might also collect data that identifies your mobile device, device-specific settings and characteristics and latitude/longitude details. (Collectively, the above end-user™ data along with the Targeting Data (defined below)™ shall be hereinafter referred to as the End-User™ Data)
Eticketing may use the End-User’s Data for providing customer services to the End-User.
Eticketing may offer to user the facility to register and open an account on the Site. Eticketing may use the information you give to Eticketing for administering the account, allowing you to manage your bookings, take advantage of special offers, and manage your personal settings.
We may also use your information for marketing activities, as permitted by applicable laws, such as, the following:
There may be other times when we get in touch by email, by post, by phone or by texting you, depending on the contact information you share with us. There could be a number of reasons for this, such as, the following:
We sometimes ask our customers to take part in market research. Any additional details that you give us as part of the market research will only be used with your consent.
We may use the End-User™ Data for the detection and prevention of fraud and other illegal or unwanted activities or disclose the End-User™ Data if required as per the applicable laws.
We may use the End-User™ Data for analytical purposes, to improve our Site, enhance the user experience, and improve the functionality and quality of our Site.
In certain circumstances, we may share the End-User’s Data with third parties, such as, the following:
In order to complete your booking, we need to transfer relevant reservation/booking related End-User details to the bus operator/hotel you booked with.
In order to support you during the reservation/booking process and throughout your stay, your details may be shared with any of the group companies of Eticketing. Your information might also be shared with other members/services providers to the Site/group companies for analysis to provide you with travel-related offers that may be of interest to you and to offer you customized service.
We may use third-party service providers to process the End-User™ Data on our behalf for the purposes specified above. To further elaborate in this regard, we may use service providers to send the reservation/booking information on our behalf to the accommodation/bus operator you booked through the Site, or we may instruct third parties to contact you. When a reservation/booking requires it, we may also work with third-party payment service providers to facilitate payment or payment guarantees. We also work with third-party advertisement networks to market our Site on other platforms, or involve third-party providers for analytical purposes. These third parties involved in any of these services will be bound by confidentiality agreements and will not be allowed to use the End-User™ Data for any purposes other than those specified above.
We may provide free apps for a variety of mobile devices and use versions of our regular Site that have been optimized for mobile. These apps and mobile websites process the End-User™ Data in a similar way as our Site does and they also allow you to use location services to find suitable bookings for the End-User.
The Services offered by the Site are not directed at minors (as more specifically provided for in the General Terms and Conditions of Site usage). The use of Site is only allowed with the valid consent of a parent or a guardian.
You always have the right to review the End-User™ Data we keep about you. You can request an overview of your End-User™ Data by emailing us at email@example.com. Please write “Request For End-User™ Data” in the subject line of your email and include a copy of your identity card to help us prevent unauthorized individuals from accessing the End-User™ Data.
If the End-User’s Data we have for you is incorrect, we will update it at your request. You can also ask us to remove your End-User’s Data from our customer database by sending an email to [firstname.lastname@example.org] with Request for removal of End-User’s Data in the subject line. However, where you choose to remove your End-User Data, we may not be able to provide you with access to the Site for making reservations/bookings. We may also need to retain certain information in accordance with applicable laws, for legal or administrative purposes, such as record keeping or to detect fraudulent activities. You can delete your user account at any time by signing into your account on the Site and choosing to remove your account.